Frequently Asked Questions
Everything you need to know about our luxury hand-iced biscuits.
How long do the biscuits stay fresh?
Our hand-iced biscuits have a shelf life of up to four months from the date they are baked. Once opened, we recommend storing them in an airtight container to maintain their crunch.
Do you offer international shipping?
Yes, we ship our biscuit tins and gift boxes worldwide. Delivery times and shipping costs vary depending on the destination country and selected courier service.
Can I include a personalized gift message?
Absolutely! During the checkout process, you can add a free gift message which will be printed on a beautiful illustrated card and included with your order.
What should I do if my biscuits arrive damaged?
We take great care in packaging our biscuits to ensure they arrive safely. However, if your order is damaged during transit, please contact our customer service team within 48 hours with a photo of the damage for a replacement or refund.
Are your biscuits suitable for people with allergies?
Our standard biscuits contain wheat, milk, and eggs. While we offer some gluten-free options, all of our products are produced in a kitchen that handles nuts and peanuts.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website so you can monitor its progress.