Returns & Exchanges

At Biscuiteers, we want you to be delighted with your hand-iced treats, but we understand that sometimes things don't go as planned. If your order arrives damaged or incorrect, our customer service team is here to ensure a swift resolution through a replacement or refund.

1

Contact Customer Support

Notify our team within 30 days of receipt by emailing your order number and a brief explanation of the issue.

2

Provide Photographic Evidence

To help us improve our service, please attach clear photos of the damaged items and the original packaging.

3

Package Your Return

If a return is requested for non-perishable items, ensure the product is in its original, unopened decorative tin and securely boxed.

4

Receive Your Refund

Once your claim is approved, we will process your refund or dispatch a fresh replacement within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing